Refund policy
Returns
We will not approve change of mind returns. Please select carefully. For returns other than change of mind we have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at regina.krawets@gmail.com. Please note that returns will need to be sent to the following address: [Parcel Locker 10319 58443, Shop 135 166 Mona Vale Road, St Ives NSW 2075, Australia]
If your return is accepted, return shipping is at the purchaser's expense. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at regina.krawets@gmail.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Custom products (such as special orders or personalized items) cannot be returned. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at regina.krawets@gmail.com.
Damages and Return Shipping
At Tinka Taylor we strive to package your purchases as securely as possible. However our beads are made from glass and just like other glass products prone to breakage if handled incorrectly. Please inspect your order upon reception and contact us immediately if the item is damaged or defective. Unfortunately any damage incurred after the goods have been handled and worn cannot be accepted as returns and any damage incurred in return transit will also be at the purchaser's expense.
Exceptions / non-returnable items
For hygiene reasons returns cannot be accepted on any earrings so please choose carefully and get in touch at regina.krawets@gmail.com if you have any questions about colour or size.
Returns will not be accepted on sale items or gift cards.
Faults
Items with manufacturing faults will be replaced at our cost only within 3 months of purchase. However, faults do not include:
- broken beads, chains or snapped findings
- bent rings
- scratches
- general wear and tear
- tarnishing
- Accidental breakage or breakage due to improper use or handling (please see our care instructions for storage, handling and cleaning tips)